Refund policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may request a return or refund under the following conditions:
Return Window

You have 30 days from the date you receive your order to request a return.
Eligibility

Items must be unused, in their original condition, and in the original packaging.
Proof of purchase (order number) is required.
Products that show signs of use, damage caused by the customer, or missing parts may not be accepted.

Non-Returnable Items

Opened or used grooming tools (for hygiene reasons)
Items marked as final sale or clearance
Personalized or custom items (if any)

How to Request a Return

Please email us at [your support email] with your order number and reason for return. We will reply with return instructions within 1–2 business days.
Return Shipping

If the item is defective or we made a mistake, we will cover the return shipping cost.
For all other returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account depending on your bank or card provider.
Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund.